Shipping policy

Last updated: November 4, 2026

We currently ship to addresses within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or destinations outside the United States at this time.

Processing time

Orders are prepared and handed to the carrier within 1–2 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed after 6:00 PM (EST) or on weekends begin processing the next business day.

Delivery time

Once dispatched, delivery typically takes 3–5 business days. These are estimates, not guarantees; weather, carrier delays, and address issues can add time.

Carriers

We choose the carrier for each shipment based on destination and service level. The carrier and tracking details are included in your shipping confirmation email. If tracking shows no movement for several days, contact us and we will look into it.

Shipping cost

Standard shipping is free on all orders within our delivery area. There are no handling fees added at checkout.

Tracking and delivery issues

You will receive a tracking number by email when your order ships. Please check the address carefully before submitting an order; we cannot redirect a package once it is with the carrier. If a package is marked delivered but you cannot find it, check with neighbors and the carrier first, then contact us within 7 days of the delivery scan so we can help. If an item arrives damaged, keep the packaging and contact us within 48 hours with photos.

Contact

Email info@casavellalife.com or call +17164648209, Monday – Friday, 9:00 AM – 6:00 PM (EST). Mailing address: 1904 Holly Ridge Dr Apt 104, Mc Lean Virginia 22102, United States.