Last updated: November 4, 2026
This page explains how payment works at Casavellalife, including the methods we accept, when your card is charged, and what happens if a payment fails or needs to be refunded.
Accepted payment methods
We accept Visa, MasterCard, and PayPal. These are the only payment methods available at checkout. We do not accept cash on delivery, checks, money orders, bank transfers, gift cards from other retailers, or installment plans through third-party financing services. If a checkout page offers anything other than Visa, MasterCard, or PayPal, treat it as suspicious and contact us before entering your details.
Currency and pricing
All prices on casavellalife are shown in United States dollars. The price you see at checkout is the price that applies to your order. Shipping is free within the continental United States, so there is no separate shipping line to add. Sales tax is applied where required by law and is shown before you confirm the order.
When your payment is charged
Payment is authorized and charged when you place your order, not when the order ships. If we later cancel an order because an item is unavailable, because of a clear pricing or product error, or because we suspect fraud, we release the charge or refund it in full, and we tell you by email.
Card security
Card details are entered on checkout pages handled by our payment processors. We do not store full card numbers on our own servers. If your card issuer asks you to complete an additional verification step, such as a one-time code, please complete it so the order can proceed.
If a payment fails or is declined
A declined payment usually means the card details were entered incorrectly, the card has expired, there are insufficient funds, or the issuer has flagged the transaction. We will email you if a payment fails and hold the order briefly so you can retry or use another method. We do not retry a declined charge on our own. Orders are not shipped until payment is confirmed.
PayPal payments
PayPal orders are completed through your PayPal account at checkout. PayPal may apply its own verification or review steps, and the timing of when funds leave your account follows PayPal's rules rather than ours. If a PayPal payment is later reversed or disputed, we may pause shipment while the matter is reviewed.
Refunds back to your payment method
Approved refunds go back to the same payment method used for the purchase. We process refunds within 1–2 business days of receiving a returned item. After we process the refund, banks and card issuers typically take 7–10 business days to post the credit to your account, and PayPal timing depends on your PayPal account and funding source. We cannot redirect a refund to a different card or account, and we cannot issue a refund in cash.
Partial refunds and price adjustments
If part of an order is returned, the refund covers the price paid for that item. Because shipping is free, there is no shipping charge to deduct. We do not offer retroactive price adjustments if an item goes on sale after you bought it.
Chargebacks and payment disputes
If you believe a charge is wrong, contact us first at info@casavellalife.com or +17164648209 so we can look into it. Most issues are resolved faster that way than through a chargeback. If a chargeback is filed while we are still investigating, we will respond to the card issuer with the order and delivery records we hold.
Contact
Email info@casavellalife.com or call +17164648209, Monday – Friday, 9:00 AM – 6:00 PM (EST). Mailing address: 1904 Holly Ridge Dr Apt 104, Mc Lean Virginia 22102, United States. You can also use the contact form at the bottom of this page; messages sent through the form go to the same inbox as email.